Opportunities |
| 02-07 14:32:15 来源： 作者： |
|
Opportunities Inquiry (采购产品): Opportunities Thank you for considering me for open opportunities with your company. My desire is to position myself with an organization offering recognition and rewards for hard work, and an organization that offers good benefits for its employees and their families. My contribution could be in the areas of Service Coordinator/Dispatch, computer operations, management, inventory, materials, purchasing, shipping and receiving and warehouse work. I have done work on both stand up and sit down fork lifts even though it is not mentioned on the resume. I am looking for potential, and a company offering a stable positive environment. Please consider me for any appropriate areas. I am also open to training for any area. For the past four and one half years I have held the position of Service Coordinator @ Prairie Mechanical, a commercial HVAC contractor and services company. Due to lack of business, I was one of seven to be part of a recent lay-off. Personal interviews can be arranged at your convenience. I hope to hear from you very soon. Sincerely, Bill Pennock William J. Pennock 239 S. Brockway Palatine, IL. 60067 Phone: (847) 934-4380 Email: biljan2@.comcast.net SUMMARY Highly organized service professional with experience in diverse industries and a consistent track record of accomplishing team goals and improving job production. Creative problem solver with a strong work ethic and a passion for maintaining a positive and healthy work environment. PROFESSIONAL EXPERIENCE Prairie Mechanical, Bartlett, IL 2005 – present Service Coordinator Performed a variety of duties to retain existing accounts. Supported the Service Manager and Vice President/Service Department wherever needed including filling in when Service Manager was away. Solely responsible for weekly pricing for billing purposes. ? Followed up leads for new service contracts, sent proposals, for work found by the Service Techs. ? Built strong relationships that resulted in 115 customers renewing contracts. ? Personally performed all collections with very high success rate . ? Created new service contracts that satisfied customer requirements while maximizing profitability. ? Supervised 5 Service Technicians to ensure the work performed met company standards. ? Selected as main contact for job calls, service customers and off the street calls for the Service Department. ? Supported Project Managers on all jobs . Kalfus & Associates, Prince of Peace, LCMS 2001 – 2005 Part-time and seasonal positions requiring organizational skills and manual dexterity. Sears Roebuck & Company, Hoffman Estates, IL 2000 – 2001 Business Process Designer Specified business processes for the VRU credit department and coordinated process development with individual business units. ? Coordinated and communicated IT department software changes, putting business requirements into technical jargon. ? Acted as liaison to the Quality Assurance department to ensure process accuracy. Moore North America, Libertyville, IL 1999 – 2000 Improvement Analyst Worked with internal customers to define complex system requirements in the development and implementation of Service Center 3.1. ? Maintained 100% record for quality assurance and release certification. ? Updated testing procedures for integration and regression testing to prevent system failures. ? Defined process for documenting test results that was adopted as company standard. William Pennock resume Page 2 Moore North America, continued. ? Created and deployed process for system changes and defect reporting to reduce downtime. ? Asked by management to train customers on proper use of the system. Doall Companies, Des Plaines, IL 1995- 1999 MIS Operations Manager Held responsibility for all phases of MIS operations and provided service & support to 592 users in the Doall network. Managed equipment assets, responsible for tracking all equipment. ? Successfully trained and supervised operator, printer, and second shift operator. ? Oversaw all network and system upgrades and held accountability as direct contact for both. ? Created and managed revisions budget. ? Reduced costs considerably by negotiating purchasing contracts to favor Doall. ? Created all training and procedural documentation for the system including computer operations, printer operations, disaster recovery, WorldCom Trouble log, TCPIP manual, Topix User Manual, Equipment help book and Sequoia Trouble Log. ? Designed a process for tracking supply inventory and implemented a supporting system using Microsoft Excel that significantly improved inventory turns and reduced costs. ? Automated save and archive procedures by allowing them to take place from one central location, which resulted in cost savings. ? Improved safety measures by re-designing power system. SOFTWARE, HARDWARE, EQUIPMENT &TECHNICAL EXPERIENCE Windows 95 & 97, Microsoft Word, Excel, Outlook, Access, PowerPoint, Lotus Notes 5, Visio Professional, TSYS, Sequoia 400 6.17.74-Topix version, Osicom network X.25, TCPIP 3.5.106, Topix 6.17.7.4, Pick 3.0.12, Bull DPS6195, Microvax 9000, Honeywell DPS8, Xerox 9700, VAX 8810, DecVAX 11/780, RS 6000 with Prelude Software, Data Products SFP 2000, 600, 300, Procomm Plus 3.0, Procomm Plus 32, Peregrine/Servicecenter EDUCATION Illinois State University/2 year’s classes Northwestern University/1 year night school United States Navy, Operations Control Section Leader Petty Officer 3rd class SBI Security Clearance **** Hidden Message ***** Bill Pennock 60067 Company: NA E-mail: biljan2@comcast.net **** Hidden Message ***** biljan2@comcast.net |
|
|
|
|
|
|
