Customer Service Manager |
| 02-08 00:46:56 来源： 作者： |
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Customer Service Manager Inquiry (采购产品): Customer Service Manager Gentlemen, I worked for D & E Pharmaceuticals for many years and they have recently been sold and moved 2 hours away leaving me available to purse another career in the Nutraceutical Industry working in the Client Service area. My background is strong in this area, my work ethics are excellent as well as my 'people skills'. You will find my dependability and maturity an asset to your team as well as your company. My resume is attached for your viewing. Very truly yours, Mary A.Vanderhoff Mary A. Vanderhoff 1426 Lincoln Avenue Pompton Lakes, NJ 07442 M_Vanderhoff@ yahoo.com (973) 831-6750 (973) 919-2144 Customer Service Manager with 10 + years experience with an advanced business background accompanied with strong written and verbal communication skills; possessing strong ‘people skills’, dependable, mature and reliable. Summary of Qualifications Administer policy/procedures and regulations to company and staff Skilled in making sales presentations to customers Provide and maintain Drug Enforcement Agency and State Pharmacy Board rulings Produce reports and statistics tracking fiscal sales and forecasts Oversee with competence the operations of company/office Hire/train and supervise staff of 4-8 employees Technical Skills Proficient in Microsoft Word/Office, Internet-emails/Outlook, Windows, Quick Books, Excel Professional Experience Customer Service Manager/Retail Store Mgr July 2002-December 2009 D&E Pharmaceuticals, Bloomingdale, NJ Provide quality and experienced customer service/product knowledge written and orally Handle customer complaints and inquiries in a timely, professional and confidential manner Interact and consult with clients in person, telephone and through email Develop client profiles with detailed and confidential documentation Run and overlook the operations of the retail store Assistant Manger September 2000-July 2002 LA Weight Loss, Wayne NJ Exceeded daily/weekly sales quotas Prepare and develop service agreements, contracts and portfolios Up sell product(s) based on product knowledge Counsel individuals on weight loss based on LA Weight Loss guidelines/standards Strong Customer Service skills Owner/Administration US Martial Arts & Fitness Clifton, NJ September 1996 – September 2000 Assistant Manager September 1996 – September 2000 Starbucks Coffee Wayne, NJ Complete operations of running a retail business Strong Customer Service skills Education and Achievements Associates Degree-Bergen Community College, Paramus NJ D&E Pharmaceuticals - Employee of the Year, Excellence Awards for Outstanding Sales LA Weight Loss - Employee Award/Recognition Award for Excellence, Sales, Customer Service, Public Relations, Monthly Goal Achievements Starbucks Coffee - Employee Award/Recognition Award for Excellence & Sales, Quarterly Store Award(s) for Public Excellence **** Hidden Message ***** MARY A. VANDERHOFF 07442 Company: unavailable E-mail: m_vanderhoff@yahoo.com **** Hidden Message ***** m_vanderhoff@yahoo.com |
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