Application for a Customer Service position |
| 02-13 19:38:07 来源： 作者： |
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Application for a Customer Service position Inquiry (采购产品): Application for a Customer Service position January 4, 2010 Hiring Manager Re: Customer Service position Dear Hiring Manager, As a highly trained Customer Service Professional with over 15 years of experience, I believe that my background in Envelope and pressure sensitive labels and strong accomplishments would be a valuable addition to your team. I'm applying for the Customer Service position that may be available within your company. My outstanding work ethic has earned me the ability to build relationships with key vendors and has been a tremendous asset to my previous employers. Here a some of my valued accomplishments. Saved the company a substantial profit, by limiting the amount of paper work to process orders. Received high recognition and praise from high profile accounts, for going the extra mile in processing and shipping orders well, before the deadlines. For three months, I volunteered to process and complete the entire incoming new assignments, while my team of four co-workers were overwhelmed with projects. Successfully instructed and trained co-workers and upper management on how to use new software. I'm confident that my previous experiences have prepared me well for your available position. Please contact me at your leisure to arrange for a personal interview at your earliest convenience. I can be reached on my Cell phone: 815-546-5930. Thank you for your consideration, Sincerely, James R. Ambler 106 Sherbon Lane Crystal Lake, IL 60014 E-Mail: jracsr03@yahoo.com ************************************************************************************************************************************************************* RESUME James R. Ambler 106 Sherbon Lane, Crystal Lake, IL 60014 Cell: 815-546 -5930 E-Mail; jracsr03@yahoo.com Career Objective Experienced Customer Service Professional, with superior time management and interpersonal skills, seeking a position with an established company. Areas of Skill and Knowledge - Detail orientated well-organized work habits, and problem solving skills. - Excellent oral and written communication skills in dealing with customers and staff. - Skilled in handling key accounts closing sales, and reviving dormant accounts. - Creative problem solver, adept at improving problem solving process. - Srtong customer service skills to develop rapport with potential & existing customers. - Able to coordinate and complete multiple projects in deadline oriented environment. - Commited team player, with proven track record, to meet and exceed set goals. - Liaison with clients, sales and production, to maintain and promote business. - Articulate commentator with exceptional personality and negotiation abilities. - Works well with a team of individuals contributing to the overall success of the group Computer Skills: Proficient in Microsoft Word business applications including Excel, Word, Access, Outlook, J.D. Edwards and AS400, Internet and E-mail. Custom Software Applications: Microsoft Office, Macola Progressive Explorer, Jet Form, Flex Mate, Intran, Medialinx, Lotus Notes 123 and Quick books. Work History Estimating/Customer Service, National Envelope Inc. Elk Grove, IL. Mfg. 5/2011-2/2009 - Coordinate and manage high profile accounts and provide sales support. - Process quotes and purchase orders, necessary for order production. - Expedite and tracking of rush orders, keeping client aware of production status. - Generated repeat business through client follow-up and account management. Estimating/Customer Service, Brainard Nielsen Marketing. Elk Grove, IL. 4/2011-2/2007 - Order entry, assist all customers, end users and distributors, by phone or fax. - Provide quotes and expedite orders, open new accounts and make cold calls. - Distributed mail, received correspondence and composed documents & reports. - Schedule travel, hotel accommodations and requests for travel reimbursements. Estimating/Customer Service, Allied Vaughn Inc., Elk Grove, IL. Mfg. 5/2011-2/2009 - Order entry of very complex and detailed, VHS, CD and DVD projects. - Served as laison between customer and sales team, to provide support. - Prepare accurate monthly billing and reports of all orders to credit dept.. - Continually resolve issues with clients, whose requests cannot be immediately. - handled by company. Estimating/Customer Service, Print-O-Tape, Inc., IL Mundelein, IL.Mfg. 5/2002-2/2004 - Prepare spot quotes and order entry for a variety of manufactures products. - Assist customers and sales staff, to organize specifications and shipping. - Investigate, solve problems/customer disputes, concerning damaged goods. - Recommend corrective actions, to eliminate future returns of damaged goods. Estimating/Customer Service, Prairie State Group, Inc., IL Chicago, IL.Mfg. 10/2000-2002 - Provide quotes, order entry, customer file management and monthly reports. - Support inside and out side sales staff, obtaining info and closing sales orders. - Monitor progress of orders throughout production process, keeping customers updated on status of an order and tracking delayed orders. Estimating/Customer Service, CNA Financial, Chicago IL. Mfg. 10/1992-7/1999 - Prioritize and complete all order entry requests, with complete customer follow-up. - Generated proposals and presentations on services and products offered to clients. - Obtain quotes from selected vendors, process and expedite sales transactions. - Team captain, in creation of a Task Force, to improve levels of customer service. - Able to muti-task under pressure, servicing 20,000 customers annually. Education Chicago Academy of Design, Chicago, Illinois Associates **** Hidden Message ***** James Ambler 60014 Company: Unemployed E-mail: jracsr03@yahoo.com **** Hidden Message ***** jracsr03@yahoo.com |
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