Customer Care Jobs? |
| 02-14 19:11:43 来源： 作者： |
|
Customer Care Jobs? Inquiry (采购产品): Customer Care Jobs? Cathena M. Reno Cathena Reno 3844 Golden Meadow Ct Amelia, Ohio 45102 (859) 916-1317 Cell (513) 752-8477 Home OBJECTIVE: To obtain a career with the intent to advance within the company. Would like position that has room for advancing. Motivated and enthusiastic about developing good relations with other employees and have been rewarded within other customer service positions for my performance. Professional in presentation. Effective working in a group or alone. SUMMARY: · More than 3 years of progressive experience in customer service 3 years in pharmacy. Certified in OH and FL · More than 7 Experience in lead position, over 13 customer service reps doing billing and technical support. · Experience in technical support for software company, phone solutions to repair computers · Proficient with Microsoft, Linux, KDE, JDEdwards, Mandrivia, QuickBooks. EDUCATION: Graduated in 1999 from Amelia High School @ quarters completed at University of Cincinnati EXPERIENCE: Midland/American Modern Insurance Group 2-2007 to 10-2008 Handled incoming customer calls concerning insurance issues. Answered incoming phone calls and made changes policies for people when needed. Byte hosting Internet Services 12-2005 to 12-2007 Billing Team Lead & Local Manager Lead billing department of 23 customer support reps & local manager of 6 reps. Took irate customers from other reps for billing & technical customer support. Customers would call in to find out about the refunds or to request refunds for the software they were not satisfied with. Handled customer support for customers who purchased any software programs for their computer & had trouble getting the software working. Universal RX (Tampa, FL) 12-2004 to 5-2005 Pharmacy technician. Managed to different mail order websites, answered phone calls helping customers place their orders on line. Filled prescriptions. Packed medications. Made shipping labels with UPS & FedEx. Byte hosting Internet Services 3-2004 to 12-04 Customer service representative, answered incoming phone calls to help customers fix the computer if they had trouble after installing our software. Kept reports on any patterns – meaning if the customers were having same issues it could be a bug within the software & the developers would need to change programming. Helped customers with refunds in case the software was not compatible with their computer. New Creative Enterprises 2-2000 to 3-2004 Customer Service & Insides Sales Representative. Assisted outside sales rep on selling products, placed orders with direct customers & with sales rep. Data entry, inventory, completed special projects when slow for team leads & managers (reports & telemarketing) sent out catalogs, damage claims, warehouse packing, managed a handful of major accounts and followed up with them regularly to make sure they had our products in stock. Went to California to train customer support team, for sister Company. **** Hidden Message ***** Cathena Reno 45102 Company: Personal Job Search E-mail: kaid3nj0urn3y_s@yahoo.com **** Hidden Message ***** kaid3nj0urn3y_s@yahoo.com |
|
|
|
|
|
|
