Possible Employment |
| 02-15 08:42:01 来源： 作者： |
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Possible Employment Inquiry (采购产品): Possible Employment Helen S. Gruber 4 N 970 E. Mary St. Charles, IL 60175 630-377-5031 helengruber@ymail.com CAREER SUMMARY Administrative professional with solid experience in publishing,banking, and office equipment sales. Special strengths in departmental organization, employee training, problem resolution, and customer service. Dependable, energetic person comfortable working independently or in a team environment. Consistently achieves beyond expectation. EMPLOYMENT HISTORY: Houghton Mifflin Publishing Company, St. Charles, Il 1999-2008 Faculty Services Representative Customer Service for College Division of Houghton Mifflin addressing needs of sales representatives and professors. Coordinated training of inside representatives in such a way that customer inquiries were satisfied in a timely, actionable manner Successfully supported open territory of $1.2 million by closing business, upselling, account maintenance, and delivering exceptional customer service Increased revenue for the college division in the amount of $650 K due to an upsell initiative handled by the faculty service department. Pinnacle Bank/5th Third Bank, Warrenville, Il 1997-1999 Consumer Banker/Teller/Supervisor Opened accounts for new and existing customers, explained and assisted with loans. Ikon Office Solutions, Batavia/Chicago, Il 1990-1997 Handling of contract and maintenance agreements. Billing of equipment, Sales Commission Reports. Gordon Flesch Company, Inc, Geneva, Il 1985-1990 Customer Service addressing and processing incoming orders and billing/assigning equipment. EDUCATION: Northeastern Illinois University - Chicago, Illinois EXPERIENCE : SAP, Lotus Notes,Outlook, Siebel 2000(CRS), Word, Excel I am looking for employment in the StCharles/Geneva area as the division of the company I supported has been acquired and the location in StCharles has closed. Thank you for your consideration. HS Gruber **** Hidden Message ***** Helen Gruber 60175 Company: Personal E-mail: helengruber@ymail.com **** Hidden Message ***** helengruber@ymail.com |
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