Resume |
| 01-16 09:06:51 来源： 作者： |
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Resume This is an inquiry message about Resume in the 108th China Canton Fair. (这是一条买家关于"Resume"的询盘信息，来自第108届中国广交会。)Inquiry Message (询盘信息) Resume Laura Murillo 5810 Saint Charles Road Berkeley, IL. 60163 Cell: 708-699-1210 Email: lmurillo14@gmail.com SMS Email: 7086991210@email.uscc.net Objective: A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to customers and company customer accounts, addressing customer complaints, preparing and maintaining records, and performing other duties as required. Qualifications: * More than eight years experience. * Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage. * Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment. * Profound skill in using spreadsheets and word processing software packages, organizing data and materials, and preparing reports and documents and in entering data accurately and efficiently. * Immense ability to type accurately at a rate of 45 w.p.m.; interact tactfully and effectively with customers. * Strong ability to interpret, apply and explain procedures; research information and solve customer service problems. * Exceptional ability to enter data/order entry accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files. * Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions. * Ability to establish and maintain effective working relationships with those contacted in the course of the work. Excellent communication and customer rapport skills. Professional Experience: Midas Corp/Progressive Automotive Systems - Technical Analyst 2011-2010 Itasca, IL. * Answered the telephone and transferred calls to the appropriate individuals, divisions or departments. * Took telephone messages for the other technicians notifying of a High Shop Down situation by sending Instant Message. * Received and distributed Emails. Created cases, by assigning to correct level tech. * Outbound calls to shops troubleshooting software errors and correcting the problem to customer satisfaction. * Access to logmein123.com dialing into to shop via the web. * Created orders via web, updated web when necessary with new shop information. * Created Orders new customers and entering shop info via web, creating licenses for shops with correct modules ordered. * Shipped orders when approved and notifying sales distributors of the new license created. Bekins/HomdirectUSA - Account Management-Customer Service 2002-2008 Hillside, IL. * Greet public in person and over the telephone. * Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence. * Handled V.I.P. Company Accounts. * Research and resolve account and billing problems. * Set up and maintain various files, records and registers. * Complete a variety of forms and prepare account summaries and reports. * File forms and records. * Make photocopies and operate a variety of standard office machines. * Answered inbound calls 150 and emails 200-350 per day. Walmart- Jewelry Associate 06/1999-08/2000 Forest Park, IL *Assisting customers face to face, register, law-away assistance, closer GLB Drywall- Secretary 06/1997-02/1999, Cicero, IL * Inbound and Outbound Calls. * Computer ordering drywall for workers. * Paying workers and receiving company checks. * Assisting customers with inquiries, new contracts. Other Skills: Bilingual Spanish Speaking, Outgoing, fast learner, flexible, dependable. Experience with Logmein123.com, Interaction Client , Astute , Web based systems, & Sessions. Education: 1991 Cicero School Cicero, IL. 60804 2005 Morton East High School Cicero, IL. 60804 2008 Continental Academy Miramar FL. 33205 References: Candis Hall – Rowriter/Midas Dpt Manger, 630-433-6713 Brent Hoekstra – Berkeley Police Officer, 616-828-8794 Blake Garcia– Berkeley Police Officer, 630-688-3735 Jim Mikrut– Vice President, Customer Service HomeDirectUsa, 708-547-3873 Michelle So– Managing Director of Customer Care HomeDirectUsa, 630-805-3093 708-547-2065 Maria Medel– Senior Account Rep HomeDirectUsa, 708-415-4556 Nathan Stratton – Quality Assurance Analyst Rowriter/Midas, 618-967-7927 Tim Larem– Berkeley Police Officer, 630-235-4944 Noel Cuellar– Cook County Sheriff, 708-612-0166 ***Upon Request I have letter of Recommendation from previous employer*** Contact Info (联系信息) Laura Murillo IL 60163 USA Company: Customer Service Title: Customer Service E-mail: lmurillo14@gmail.com lmurillo14@gmail.com |
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