Customer Service Employment |
| 03-06 07:08:19 来源： 作者： |
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Customer Service Employment Inquiry (采购产品): Customer Service Employment Customer Service Employment Jill Rene Lang #11360 S Marathon Lane Plainfield, IL 60544 Home Phone (815) 254-1328 Cell (815) 483-0790 jilly68@hotmail.com Business Development/Sales Management Summary of Qualifications Over 15 plus years of highly successful business experience in diverse industries, including management, marketing, business development, public relations, sales customer service and training, 8 plus years A/P, shipping and receiving. Accounts Payable, Accounts Receivable, Cash Applications. Responsible for time management, time scheduling, payroll and management. Talent to create business/brand plans to identify strategies, key initiatives and performance standards. Proven ability to interact with customers to determine needs and desires in order to set targets. Demonstrated skills to research and assess customer insights and market trends to detect opportunities. Persuasive communicator and adept organizer, able to use multiple tools to sell value and quality. Strong relationship builder, able to win and cultivate customers, and train/inspire productive teams. Motivational Leader, dedicated professional, solid team player, reliable, competent and enthusiastic. Selected Achievements Created dynamic sales lead/sales tracking program Speaker during top ten retail Manager Meetings Increased management employee participation Spearheaded field solution for Sales Reps Key Fundraiser for Plainfield Scorpions Travel Ball League Garnered 150 plus new vendor accounts Board Member and Team Secretary of Plainfield Scorpions Travel Youth Ball League Teamed to win recognition award for better banking business project planning & customer service Founding Member of the Plainfield Scorpion Travel Youth Ball Club Nominated Team Mom for Travel Youth Ball League 2003-2004 Plainfield North Executive Board Boosters Vice President Plainfield North Football Program Team Representative Toys For Tots Program Coordinator Core Competencies Forecasting Public Relations Progression Milestones Quality Assurance Budgeting Negotiations Customer Satisfaction Product Launches Training Advertising Marketing Strategy Vendor Relations Prospecting Web Content Community Relations Technical Support Educations and Courses 1996 Graduated of North Central College in Paralegal and Business * 1994 to 1995 Legal Internship at Lonsdorf and Andraski Law Offices * Yearly Management and Training Courses from 1996 to 2003 * North Central College CPA Review Classes * 1987 Graduate of Merrill Sr. High School * Leadership Breakthrough I * Counselor Salesperson * Business Development Courses * Credit Decision Making Courses * Web Page Design * Legal Notary Software and Computer Skills FSI Acct. Program Microsoft Word/Outlook Safe Deposit Operations IMPAK (Paradox) Microsoft Power Point WordPerfect AS 400 Picture Publisher Quark/Quicker Lotus 1-2-3 Solutions Center Microsoft Access & Excel Photo Shop POS Partner & Heat Perceive Automatic Oracle Sales Force On Line Excel JULIE Web Utility Solution Center Professional Experience J&S Construction & Excavation, Oswego, IL (January 2006 to Present/February 2006) Construction and Excavation Company specializing in new home construction and basement excavation as well as land development for top 5 New Home Builders in Illinois, representing Wiseman Hughes, Lakewood Homes, KB Homes, Remington Homes Neumann Homes and many more new home builders in the state. Specializing in large contract jobs with Menards and Meijers Store Ground Development Billing & Sales Management/Contracts, Proposals & Legal Waivers Preparation all new build home excavation, water & sewer Invoicing as well as Legal Waiver releases. Also a State of Illinois Notary. Responsible for specialized billing several of Illinois’s top new homes builders, including Wiseman Hughes, Lakewood Homes, KB Homes, Remington Homes, Neumann Homes and many more. Also responsible for stone, quarry and pipe billing for custom specialty jobs as well as snow removal Invoicing for over 40 high profile city, county, government and business accounts. Responsible for calling in all JULIE new build utility dig property check requests for Nicor, ComEd, Local Phone & Cable and other various utilities per county locations and releases for the state of IL and surrounding counties. Prepared Contracts, Proposals and other constructions Legal Documents, and assisting with our Dispatch Department, HR and Front Desk. Responsible for new accounts, weekly & monthly log reports as well as direct training of all new and incoming employees into the front office. Working closely with direct upper accounting management, financial officers and executives to keep production up. Assisted with special projects and customer billing services. Worked in direct contact with lead Foreman of all top new build home accounts for custom billing. Kehe Foods, Romeoville, IL (March 2005 to January 2006) National Food Distribution Center providing food services to the top Grocers and Food Specialty Stores throughout the US and abroad Transportation and Dispatch Route Specialist Preparation of over 100 weekly Driver Routes going to all 50 States. Handling all National Transportation and Dispatch Routes. Preparation of all Packing Slips, Invoices, and Driver Manifests. Organization and facilitating of all orders and paperwork for trade shows, customer orders and daily pickups. Responsible for running all daily Warehouse and Specialty Reports, as well as the daily product Twisr Reports. Also direct training of all new and incoming employees into the Transportation and Dispatch Short Desk Department. Working closely with direct upper management and executives to keep production up and errors down and assisting with warehouse operations. Assisting in special projects, customer service, and the preparation of the monthly company newsletter. Work in direct contact with lead management to produce new procedures and new employee training manuals and procedure changes and updates as well as record retention logs. Working closely with Driver incentive and reward programs. Assisting with sales reps from all 50 states to provide outstanding customer relations to all of our associates and members of the food industry. Able to multitask and handle numerous projects for several related departments in direct relation to Dispatch, such as warehouse managers, production managers, the drivers maintenance programs, marketing and sales. Equiguard, Inc., Oak Brook, IL (February 2004 to March 2005) Leading Provider of HVAC Warranties throughout the US, specializing in Branded Programs Marketing Coordinator and Inside Sales Organizing and facilitating trade shows. Utilizing strategic planning, market assessment, budgeting and training. Design and present broad curriculum, including customer service, sales and sales management. Directed business development and marketing with vendors in HVAC industry, including relationship building, contract negotiation, revenue/marketing strategy budget and strategic planning. Assessed current usage, identified non- and limited-participants, created sales strategy for vendor staff and implement timelines and progressions milestones. Team Member on new computer system integrated Portal. Created vendor rollout concept for new vendors and products. Develop innovative reporting through Oracle, for accurate statistical information. Deployed marketing plans, including trade shows, sponsorships, and training partnerships. Served as liaison with vendors and members. Technical Support. DeLaRue Cash Systems, Lisle, IL (June 1998 to January 2004) International Supplier of Banking Equipment and Bank Vaults Executive Contracts Specialist - International Purchase Order Specialist Preparation of Contracts and Proposals for International Banking Equipment Supplier. Preparation of Pricing Deviation Documents, Cash Applications, Cash Receivables, Reporting, preparation of spreadsheets, daily logging of critical information. Keeping weekly and monthly expense sheets. CBS a subsidiary of Executive Buying Corporation (June 1996 to June 1998) Leading Provider of |
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