Job Opportunities |
| 03-10 10:58:25 来源： 作者： |
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Job Opportunities Inquiry (采购产品): Job Opportunities I have over 25 years automotive experience with emphasis on correcting vehicle non-confomities with OBD diagnostic equipment. Am wiling to travel and would like to remain here in NJ. Attached is my resume if you have the need for an individual with my skills and qualifications. Thank you, Robert T. Lodge ROBERT T. LODGE III 14 Warren Way, Burlington, NJ. 08016 (H):(609) 386-7824 (C):(609) 234-5626 Biggorn@Verizon.net _____________________________________________________________________________ PRODUCTION / FIELD MANAGEMENT QUALITY ASSURANCE AND INSPECTION / CUSTOMER RELATIONS A dynamic, energetic Senior Level Professional with over 20 years of experience in operations and production management in a manufacturing and automotive environment. Demonstrated leadership qualities in improving productivity through process improvements. Results oriented individual with a clear customer focus. Team building style. Embraces change and thrives on challenges. Delivers clear expectations and accountability. QUALIFICATIONS Areas of Professional Expertise: Vision, Strategy, Execution, Leadership, Cost Containment, Technology Orientation, P&L Responsibility, Customer Solutions and Retention, Staff Recruitment and Development, Performance Management, Negotiations, Inventory Control, Product Knowledge, Vendor Relationships, Team Builder, Interpersonal Skills, Training, Project Management, and Supervision. PROFESSIONAL EXPERIENCE Melton Industries, Bordentown, NJ. 2005 - 2006 Servicing the remanufacturing needs of the US military and commercial wholesale customers, delivering gas and diesel engines, engine accessories, and other equipment on a worldwide distribution platform. PRODUCTION SUPERVISOR Responsible for the production process of Hummer drives trains and tow tractors, insuring that the final product meets contract specifications. Supervised a staff of 8 employees. ? Decreased completion time overhauling Air Force tow tractors by 17%, and improved shop performance by redefining job schedules & priorities. ? Increased productivity of available work space by 30% by scheduling other projects concurrently in the spare area, while maintaining all targeted project timelines. ? Improved quality assurance/inspection process by revising inspection checklists which reduced time per unit by 25%, and eliminated senior management’s role in the process. American Honda Motor, Inc., Torrance, CA. 1980 – 2004 A worldwide automotive manufacturer with a strong domestic presence, employing over 25,000 persons in the United States. FIELD ENGINEER/INVESTIGATOR Responsible for providing initial manufacturer involvement for alleged product non-conformity, vehicle crashes, and fires by gathering incident background information. ? Spearheaded development of several dealer technical bulletins that described the water leak diagnosis and repair, resulting in water leaks declining from #1 expense item to #8 in one year. ? Outdistanced other Field Engineers by 28% over 6 years in the number of Quality Inspection Reports accepted by Engineering Japan and Marysville plants. Received Plant Manager Award. ? Led a corporate team of engineers to investigate and develop countermeasures for noise problems on hot new car model. Redesign led to engineering changes for global market. ? Developed a field repair for poor spot welds using digital technology service bulletin for the first time, thereby reducing weld problems from .017% to .005% in six months. ROBERT T. LODGE, PAGE 2. CUSTOMER RELATIONS SUPERVISOR Responsible for hiring, training, and supervising a staff of specialists supporting the dealer network which handled all 3rd party communications, including those for Attorney General and Consumer Advocates. ? Selected as prototype Field Engineer to address dealers’ inability to correct complex technical problems. Resolved 88% of cases to owners’ satisfaction first year. ? Increased service department profits 31% and raised Total Satisfaction Index score 7 points by implementing procedures and training staff at selected target dealers. Largest increase in the Nation. ? Trained more service management personnel than any other region by 18%, using an aggressive recruiting campaign directed at dealer principals and general managers. ? Created new standardized policies and developed strategies for handling “Lemon Law” customer contacts resulting from signed agreement between Better Business Bureau and company. ? Developed techniques demonstrating vehicle characteristics to owners complaining of sudden acceleration. This demonstration reduced cases going to litigation by 62% in 6 months. DISTRICT SERVICE MANAGER Responsible for implementing and administrating corporate policies to 23 dealers, while maintaining Customer Satisfaction Index, Owner Relations activities, and Warranty Expense Control. ? Changed corporate’s perception of warranty cost using realistic sales figures from key dealers. By implementing revised numbers, the standard moved upward and reduced warranty dollars. ? Developed engineering test criteria and guided corporate into implementing largest recall of vehicles in history. Received promotion to District Manager, New York City, as a result. EDUCATION Tusculum College, Greenville, TN – 1 year. General Motors Institute, Flint Campus, College of Dealership Financial Analysis. General Motors College of Dealership Management. Honda Sponsored Seminars: K-T Problem Solving, Decision Making, Time Management, Stress Management, Personnel Management and Situational Leadership. Ken Blanchard’s Situational Leadership with a Teaching Certificate. Dale Carnegie - Public Speaking. Professional Affiliations: Associate Member of Society of Automotive Engineers Southern California Insurance Service Investigations – Fire Cause Investigations ISI Investigations – Advanced Investigations and Vehicle Live Burn Training **** Hidden Message ***** robert lodge 14 warren way burlington, NJ 08016 USA Company: none E-mail: biggorn@verizon.net **** Hidden Message ***** biggorn@verizon.net |
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